HOW IT WORKS & FAQs

How it works

Borrow


Scroll the latest trends and find your perfect outfit

 

 

 

Choose the date you want to receive it

**You get the item for 5 days**

 

 

Try it, wear it, love it

 

 

Return & repeat

 

 

 

Lend

 

Take a photo of your items
and either DM us @rentwithswished or
email your pictures to: 
hello@swished.app

 

 

 

We will list your items and
handle all enquiries

 

 

When you get a rental we’ll let
you know where to send it

 

 

Then we pay you (PayPal or bank account)

**less 10% + 50p to cover our costs**

 

  

Frequently asked questions 

Key Q&As for Renters:

How long do I have the item(s) for?

You get to borrow each item for 5 days from the date you receive it. You may be able to borrow the items for longer so if you'd like us to find out get in touch and we will see if it's possible.

On day 6 – or sooner – you must return the item(s) to the address provided.

 

Can I buy the item(s)?

Most of our items are also available for sale. Just let us know if you'd like to purchase the item and we will ask the lister if they'd like to sell. 

 

How do I return the item(s)

Please return your item to the address provided to you. You are free to use whichever delivery service you wish, and there's no need to send it next day unless we specifically ask or you are late returning your item.

 

What if I change my mind about my rental and no longer want it?

Circumstances change, we get that and it's fine. If within 24 hours of reserving your rental you would like to cancel it then no problem. Just let us know and we will refund you. After this we will need to consider each request individually as once an item is reserved others can't rent it and that's not fair for our listers.

 

Who pays for postage?

The cost of posting the item to you is included in the price of the rental, unless you want guaranteed next day delivery, which is an extra cost. You pay the cost of returning the item to us. Please ensure you get proof of postage when returning the item.

 

What happens if I lose or damage the item(s)?

Please look after the item(s). But we know accidents do happen. If the item(s) gets accidently lost, damaged, stolen or is badly stained, let us know right away and we will try our best to fix things. If we really can’t, we will ask you to pay the resale price or the cost of repair.

The exception to this is if we believe the item has been deliberately damaged. In these instances  we will charge your card 200% of the item's RRP to cover the cost of replacing the item for the lister and to cover lost rentals.

 

What happens if I do not return my rental on time?

If for any reason you don’t manage to post the item on or before the 6th day you have it, we may ask you to pay for an additional 5 days' rental. But please let us know if you have any issues or delays and we will work with you to resolve them.

 

What happens if the item(s) gets lost in the post?

Please ensure you get proof of postage so that should the item be lost in the post you can take it up with the delivery company. You are responsible for contacting the delivery company. If the item does not get returned to us, we will ask you to pay the resale price or the replacement cost whichever is less.

 

What happens if I don't return the item?

We really hope this never happens. But if you don't return the item - without our authority - we will charge your card 200% of the item's RRP to cover the cost of replacing the item and the lost rentals. 

 

Who washes the item?

The owner of the item will wash it, please do not try to clean the item, simply return it to the address provided. 

 

Key Q&As for Listers:

What happens if my item comes back dirty?

Given they've been worn to an event, it's going to come back needing a really good wash, that's completely normal. Some marks and signs of wear should be expected. 

If on the rare occasion there are stains you don't think a good wash will resolve, or there is damage that's more than normal wear and tear, then please let us know as soon as you have received the item back and we will help you resolve it.

How much money will I make from each rental?

The only fees we charge are 10% + 50p, the rest is passed onto you. This fee covers our platform costs, advertising your items on Google and social media platforms, the payment fee we are charged by the payment processor, for example PayPal, Visa, Mastercard and others, and insurance for the items.

What happens when a renter uses a discount code?

We want to encourage as many rentals as possible, so on some occasions we offer discounts of up to 10%. When we do, we will calculate our fees of 10% +50p off the reduced price, and as a lister you get the remainder of the rental price.