HOW IT WORKS & FAQs

How it works

Borrow


Scroll the latest trends and find your perfect outfit

 

 

 

Choose the date you want to receive it

**You get the item for 5 days**

 

 

Try it, wear it, love it

 

 

Return & repeat

 

 

 

Lend

 

Take a photo of your items
and either DM us @rentwithswished or
email your pictures to: 
hello@swished.app

 

 

 

We will list your items and
handle all enquiries

 

 

When you get a rental we’ll let
you know where to send it

 

 

Then we pay you (PayPal or bank account)

**less 10% + 50p to cover our costs**

 

  

Frequently asked questions 

Welcome to Swished!

This Terms of Use agreement (“Terms”) is between you (“you” or “your”) and Swished Ltd, (“we,” “our,” “us,” or “Swished”), and governs the use of our fashion renting service. 

Please review these Terms carefully; by agreeing to use Swished or any of our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms. 

What is Swished?

We are Swished Limited, a company registered in England and Wales under company number 12832230 with our registered address at 57 Jordan Street, Liverpool, Merseyside, England, L1 0BW

You can contact Swished at the following:

Instagram: @rentwithswished

Email hello@swished.app

How does Swished work?

Swished operates a platform that allows:

  • Users to list items to rent out or sell (in these Terms, these users are referred to as the "lister", “listers”, “owner” "you", "your" when being referred to in the 'Key Q&As for Listers' section)
  • Users to rent and buy items they want (in these Terms, these users are referred to as the "renter", or "you" when being referred to in the 'Key Q&As for Renters' section)
  • Listers and rents communicate via Swished and enter into agreements to rent or sell their items
  • Renters pay listers for renting or buying the relevant items.
  • Swished received a 10% +50p fee. This fee covers our platform costs, advertising items on Google and social media platforms, the payment fee we are charged by the payment processor, for example PayPal, Visa, Mastercard and others, and insurance for the items.  

Key Q&As for Renters:

How long do I have the item(s) for?

You get to borrow each item for 5 days from the date you receive it. You may be able to borrow the items for longer so if you'd like us to find out get in touch and we will see if it's possible.

On day 6 – or sooner – you must return the item(s) to the address provided.

 

Can I buy the item(s)?

Most of our items are also available for sale. Just let us know if you'd like to purchase the item and we will ask the lister if they'd like to sell. 

 

How do I return the item(s)

Please return your item to the address provided to you. You are free to use whichever delivery service you wish, and there's no need to send it next day unless we specifically ask or you are late returning your item.

 

What if I change my mind about my rental and no longer want it?

Circumstances change, we get that and it's fine. If within 24 hours of reserving your rental you would like to cancel it then no problem. Just let us know and we will refund you. After this we will need to consider each request individually as once an item is reserved others can't rent it and that's not fair for our listers.

 

Who pays for postage?

The cost of posting the item to you is included in the price of the rental, unless you want guaranteed next day delivery, which is an extra cost. You pay the cost of returning the item to us. Please ensure you get proof of postage when returning the item.

 

What happens if I lose or damage the item(s)?

Please look after the item(s). But we know accidents do happen. If the item(s) gets accidentally lost, damaged, stolen or is badly stained, let us know right away and we will try our best to fix things. If we really can’t, we will ask you to pay the resale price or the cost of repair.

The exception to this is if we believe the item has been deliberately damaged. In these instances  we will charge your card 200% of the item's RRP to cover the cost of replacing the item for the lister and to cover lost rentals.

 

What happens if I do not return my rental on time?

If for any reason you don’t manage to post the item on or before the 6th day you have it, we may ask you to pay for an additional 5 days' rental. But please let us know if you have any issues or delays and we will work with you to resolve them.

 

What happens if the item(s) gets lost in the post?

Please ensure you get proof of postage so that should the item be lost in the post you can take it up with the delivery company. You are responsible for contacting the delivery company. If the item does not get returned to us, we will ask you to pay the resale price or the replacement cost whichever is less.

 

What happens if I don't return the item?

We really hope this never happens. But if you don't return the item - without our authority - we will charge your card 200% of the item's RRP to cover the cost of replacing the item and the lost rentals. 

 

Who washes the item?

The owner of the item will wash it, please do not try to clean the item, simply return it to the address provided. 

 

Key Q&As for Listers:

What happens if my item comes back dirty?

Given they've been worn to an event, it's going to come back needing a really good wash, that's completely normal. Some marks and signs of wear should also be expected. 

If on the rare occasion there are stains you don't think a good wash will resolve, or there is damage that's more than normal wear and tear, then please let us know as soon as you have received the item back and we will help you resolve it. 

 

What happens if my item is damaged beyond repair?

Some small signs of wear and tear are expected, and after a few rentals, if you would like to continue renting the item, it may be necessary to repair some signs of wear and tear. 

If a renter damages an item beyond repair, then Swished will calculate what the Market value is for the item, given the number of wears it has had, and reimburse you that amount.

 

What happens if someone doesn't return my item?

In the very unlikely event that this happens, Swished will reimburse you for the Resale price you set when listing your item. We use this figure as that is what you set as being happy to sell it for.

 

How much money will I make from each rental?

You will receive 90% of the rental price minus 50p. Swished only keeps the remaining 10% plus 50p. We charge these fees to cover our platform costs, advertising your items on Google and social media platforms, the payment fee we are charged by the payment processor, for example PayPal, Visa, Mastercard and insurance for the item.