HOW TO RENT & FAQs

How to rent



Scroll the latest trends and find your perfect outfit

 

 

 

Choose the date you want to receive it

**You own the item for 5 days**

 

 

Try it, wear it, love it

 

 

Return & repeat

 

 

How to list

 

Download our app from your phone's app store 

 

 

Set your rental price and

add photos you've taken 

 

 

When you get a rental we’ll let
you know where to send it

 

 

Then we pay you (PayPal or bank account)

**less 10% + 50p to cover our costs**

 

  

Frequently asked questions 

Welcome to Swished!

This Terms of Use agreement (“Terms”) is between you (“you” or “your”) and Swished Ltd, (“we,” “our,” “us,” or “Swished”), and governs the use of our fashion renting service. 

Please review these Terms carefully; by agreeing to use Swished or any of our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms. 

What is Swished?

We are Swished Limited, a company registered in England and Wales under company number 12832230 with our registered address at 57 Jordan Street, Liverpool, Merseyside, England, L1 0BW

You can contact Swished at the following:

Instagram: @rentwithswished

Email hello@swished.app

How does Swished work?

Swished operates a platform that allows:

  • Users to list items to rent out or sell (in these Terms, these users are referred to as the "lister", “listers”, “owner” "you", "your" when being referred to in the 'Key Q&As for Listers' section)
  • Users to rent and buy items they want (in these Terms, these users are referred to as the "renter", or "you" when being referred to in the 'Key Q&As for Renters' section)
  • Listers and rents communicate via Swished and enter into agreements to rent or sell their items
  • Renters pay listers for renting or buying the relevant items.
  • Swished received a 10% +50p fee. This fee covers our platform costs, advertising items on Google and social media platforms, the payment fee we are charged by the payment processor, for example PayPal, Visa, Mastercard and others, and insurance for the items.  

FAQs for Renters:

How long do I have the item(s) for?

You get to borrow each item for 5 days from the date you receive it. You may be able to borrow the items for longer, simply contact the lister directly via the Swished app to ask them if the item is available. 

On day 6 – or sooner – you must return the item(s) to the address provided.

Can I buy the item(s)?

Most of our items are also available for sale. You can ask the lister directly in app and if they would like to sell and for how much. 

 

How do I return the item(s)

Please return your item to the address provided to you in Rentals section of your app. You are free to use whichever delivery service you wish, and there's no need to send it next day unless the lister specifically asks you to, or you are late returning your item.

 

What if I change my mind about my rental and no longer want it?

In the first instance, contact the lister directly to ask them. If the lister and Swished agrees to process a refund request made 15 more days from your rental start date, you’ll be refunded onto your original payment method minus a small admin fee that covers the payment charges. 

If you cancel on or within 14 days of your rental start date, you will be charged £10 or 10% of the rental value, whichever is greater. 

If the lister has already posted the item, a refund may not be possible and this will be reviewed on a case by case basis as agreed by the lister. This is at the discretion of the lister, not Swished. 

Please note it can take a few days for your bank or credit card company to credit your refund. 

Who pays for postage?

The cost of posting the item to you is included in the price of the rental, unless you want guaranteed next day delivery, which is an extra cost. You pay the cost of returning the item to the lister. Please ensure you get proof of postage when returning the item.

 

What happens if I lose or damage the item(s)?

Please look after the item(s) as if they were yours. If an item(s) gets accidentally lost, damaged, stolen or is badly stained, let the lister know right away and try and resolve it directly with them. You can also let Swished know and we will try our best to fix things. If we really can’t, we will ask you to pay the resale price or the cost of repair.

The exception to this is if we believe the item has been deliberately damaged. In these instances we will charge your card 200% of the item's RRP to cover the cost of replacing the item for the lister and to cover lost rentals.

 

What happens if I do not return my rental on time?

If for any reason you don’t manage to post the item on or before the 6th day you have it, please let the lister know. Should the lister be unhappy with the extension they may ask you to pay for an additional 5 days' rental. But please let us know if you have any issues or delays and we will work with you to resolve them. In cases where items are kept for longer than they should be without agreement with the lister, Swished reserves the right to charge your payment method for the extension. 

 

What happens if the item(s) gets lost in the post?

Please ensure you get proof of postage so that should the item be lost in the post you can take it up with the delivery company. You are responsible for contacting the delivery company. If the item does not get returned to us, we will ask you to pay the resale price or the replacement cost whichever is less.

 

What happens if I don't return the item?

We really hope this never happens. But if you don't return the item - without the listers authority - Swished will charge your card 200% of the item's RRP to cover the cost of replacing the item and the lost rentals. 

 

Who washes the item?

The owner of the item will wash it, please do not try to clean the item in any way - even if it is has stains or smells of perfume, simply return it to the address provided. 

 

What happens if the items arrives unclean or damaged and unable to be worn? 

 

Inspect your order upon receipt and contact the lister immediately on the day it arrives if there are any issues. As the items on Swished are rental items, they will not be brand new and may have some minor marks, or some sequins and jewels missing. This should be considered normal. Swished is here to help extend the life of clothes and enable everyone to have access to on trend beautiful items.

In some instances a zip may be difficult to use - which is normal on some items - and in these instances the lister can help resolve it easily.

If however, there is damage that means the item cannot be be worn, or it is unclean, then you must in the first instance contact the lister directly and attempt to resolve the issues with them directly. 

If you are unable to agree a resolution with the lister, then you must contact Swished. To open a dispute you must:

  • Contact Swished within 5 days of your rental period starting
  • Show evidence you contacted the lister on the day you received the item reporting the issues
  • Proof that you and the lister have not been able to agree a resolution
  • Agree that Swished will attempt to mediate a resolution and that you agree to the decision that Swished makes on the outcome

We aim to acknowledge all disputes within 24 hours. The best way to contact us if you are unable to resolve a dispute is to email us at hello@swished.app sending an explanation of what happened and the evidence set-out above.

How do I get a refunds

If the lister and Swished agrees to process a refund where the refund request has been made 15 or more days before your rental start date, you’ll be refunded onto your original payment method minus a small admin fee that covers the payment charges applied by the payment provider. 

If you cancel on or within 14 days of your rental start date, you will be charged £10 or 10% of the rental value, whichever is greater. 

If the lister has already posted the item, a refund may not be possible and this will be reviewed on a case by case basis as agreed by the lister. This is at the discretion of the lister, not Swished. 

Please note it can take a few days for your bank or credit card company to credit your refund. 

Please also refer to our full refund policy which can be found on rentwithswished.com

 

FAQs for Listers:

What happens if my item comes back dirty?

Given they've been worn to an event, it's going to come back needing a really good wash, that's completely normal. Some marks and signs of wear should also be expected. 

If on the rare occasion there are stains you don't think a good wash will resolve, or there is damage that's more than normal wear and tear, then please let us know as soon as you have received the item back and we will help you resolve it. 

 

What happens if my item is damaged beyond repair?

Some small signs of wear and tear are expected, and after a few rentals, if you would like to continue renting the item, it may be necessary to repair some signs of wear and tear. 

If a renter damages an item beyond repair, then Swished will calculate what the Market value is for the item, given the number of wears it has had, and reimburse you that amount.

 

What happens if someone doesn't return my item?

In the very unlikely event that this happens, Swished will reimburse you for the Resale price you set when listing your item. We use this figure as that is what you set as being happy to sell it for.

 

How much money will I make from each rental?

You will receive 90% of the rental price you set minus 50p. Swished only keeps the remaining 10% plus 50p. We charge these fees to cover our platform costs, advertising your items on Google and social media platforms, the payment fee we are charged by the payment processor, for example PayPal, Visa, Mastercard and insurance for the item.